Updated 4 October 2026
Support that continues after delivery.
If something needs attention, call 01716-190836 or email admin@shaheramart.com. Share your order number, product name and a brief explanation. Photographs of the item and parcel help us review delivery concerns.
Exchange support
If the delivered item is damaged or differs from your order, contact us promptly. After reviewing the order and issue, we will arrange an exchange or an appropriate resolution with you. Keep the packaging, labels, accessories and supplied documents.
Before sending an item back
Please contact us first for return instructions. Other return requests are assessed individually based on the product, condition and any product-specific terms. Manufacturer warranty support, where available, follows the information supplied with the item.
Delivery charges and refunds
For a confirmed delivery-damage or wrong-item issue, we will explain the return or replacement delivery process. Any courier charges for other approved returns will be discussed before arrangements are made.
If an approved return cannot be resolved with a replacement, we will discuss a refund for the amount already paid. The amount, method and processing estimate will be confirmed after review.
Changing an order
Contact us as soon as possible to request a change or cancellation. We will check what is possible before dispatch. Once a parcel is with the courier, a return arrangement may be needed.